Firooz Dental Support Canada
Get help with onboarding, installation, software and workflow setup, team training, troubleshooting, warranty/service routing and product-specific support for digital dental equipment purchased through Firooz Dental. Start with one support request so the right product, issue and service path can be identified from the beginning.
Support coverage
Support is not limited to fixing a fault after purchase. For high-value digital equipment, the useful support path starts before first use and continues through onboarding, training, maintenance, troubleshooting and service coordination.
Prepare the environment and confirm the system is ready for first use.
Help the team understand the operating sequence, workflow and routine checks.
First-line diagnosis for issues that can be assessed without an immediate site visit.
When remote diagnosis is not sufficient, an on-site route may be evaluated based on the issue, equipment, location and service eligibility.
We help identify the correct next step; warranty approval depends on the applicable product and order terms.
Identify the correct accessory, consumable or replacement part before ordering.
Setup & onboarding
The exact onboarding sequence varies by model, but high-value equipment should move through the same four checkpoints: environment, installation, validation and team handoff.
Confirm power, PC, network, ventilation, compressed air, water or other facility requirements where the equipment needs them. Verify included items before installation starts.
Position the equipment, make approved connections, install current software or drivers and confirm the system recognizes required peripherals and accounts.
Run the appropriate calibration, test scan, test print, test mill or thermal cycle according to the equipment type and current manufacturer guidance.
Review routine operation, file handling, daily checks, cleaning/maintenance, shutdown and the information to collect if a problem occurs later.
Remote support
Remote support is useful when the problem can be assessed using product details, screenshots, error codes, photos, video or a guided check.
On-site support
On-site service is not automatically required for every issue. It is normally considered after triage, and availability depends on the product, location, service arrangement and the nature of the case.
Request & response process
A useful support request should make the problem identifiable before troubleshooting starts. That reduces back-and-forth and helps the team determine the right support route.
The product, customer/order context and main issue are identified so the case is not treated as a generic contact message.
The issue is classified as setup, training, software/configuration, operational, maintenance, parts, service or possible warranty.
Where appropriate, support may request additional evidence or guide checks that can confirm the likely cause without a site visit.
If the issue needs service, parts, manufacturer involvement or an on-site assessment, the next route is coordinated based on the applicable product and order terms.
Once the immediate issue is addressed, follow the recommended setup, maintenance, replacement or workflow steps to reduce repeat failures.
Warranty & service path
Warranty coverage varies by manufacturer, model, purchase date and order terms. The support process should first establish what happened, whether the issue is covered and which repair, replacement, parts or manufacturer route applies.
Confirm model, serial number, purchase/order details and the customer/site where the equipment is being used.
Collect the symptom, error code, photos/video and relevant operating context before service eligibility is determined.
Determine whether the case is troubleshooting, maintenance, consumable/part replacement, repair or a potential warranty case.
When manufacturer authorization, parts shipment, repair or physical service is required, the applicable next step is communicated.
Product support links
Choose your equipment category to find the right product family, confirm the exact model and then open a support request with the model name and serial number when available.
Setup, PC requirements, software, connectivity, scan workflow, tips/accessories and troubleshooting.
Intraoral Scanners → Clinic & labPrinter setup, software/material workflow, build platform, print failures, post-processing and maintenance.
Dental 3D Printers → Digital captureSoftware, calibration, capture workflow, data transfer and integration with intraoral/CAD workflows.
Face Scanners → Lab equipmentInstallation, calibration, scan strategy, software/data workflow and model-specific troubleshooting.
Desktop Scanners → CAD/CAM labFacility requirements, CAM connection, tools, fixtures, material setup, maintenance and service routing.
Milling Machines → Thermal equipmentInstallation, programs, zirconia workflow, heating-cycle questions, maintenance and service evaluation.
Sintering Furnaces →Use the exact product page to confirm your model before contacting support. The support request should include the model and serial number.
Support path for scanner setup, wireless workflow, tips, software, implant/IPG workflow and technical triage.
Aoralscan Elite Wireless → SHINING 3D · Intraoral ScannerSupport for onboarding, batteries, connectivity, software, scan workflow and model-specific troubleshooting.
Aoralscan 3 Wireless → SHINING 3D · 3D PrinterSetup, AccuWare workflow, build platform, material packages, first print, maintenance and failed-print support.
AccuFab-CEL → SHINING 3D · Face ScannerSupport entry point for installation, capture workflow, software/data handling and digital workflow integration.
MetiSmile Face Scanner → Aidite · Milling MachineSetup, air/power requirements, CAM/material configuration, tooling, maintenance and service triage.
AMD-500E → Aidite · Sintering FurnaceSupport for installation, sintering programs, zirconia workflow, thermal-cycle questions and service routing.
CSF-200S / 200L →Before ordering a replacement part, confirm the parent equipment model and, where relevant, the serial or version. Similar-looking parts may not be interchangeable.
Open a support case
A model name alone is often not enough. Include the equipment identity, site/order context, symptom and evidence so the request can be routed correctly from the first review.
Service availability, warranty eligibility, response timing, on-site coverage, parts availability and manufacturer authorization vary by product, location and order terms.
Support FAQ
These answers define the support route without making product-specific promises that should be confirmed from the actual order, warranty terms and manufacturer documentation.
Use this hub for supported digital dental equipment such as intraoral scanners, dental 3D printers, face scanners, desktop scanners, milling machines and sintering furnaces, plus related setup, workflow and after-sales questions. Include the exact product model in the request.
Remote support is the practical first route for many software, configuration, connectivity and workflow issues. The exact support available depends on the product and case. Send your location and equipment details so the appropriate route can be confirmed.
On-site installation or service may be available for eligible equipment and locations after triage. Availability is not universal and depends on the equipment, issue, location, service arrangement and scheduling.
Open a support request with the product/model, serial number, order information and evidence of the issue. The case must first be reviewed to determine the applicable warranty or service route. Coverage and approval depend on the product and order terms.
Send the exact scanner model, computer specifications if relevant, software version, connection method, error message, screenshot/video and a short description of when the problem appears. Mention any recent update or hardware change.
Include the exact machine model and serial, the material/workflow being used, the job or cycle involved, any error code, photos/video, the relevant software/program information and the maintenance or checks already performed.
Yes, but part compatibility should be confirmed against the exact parent equipment model and, where relevant, serial or version. Avoid ordering a visually similar component before the model-specific match has been checked.
Yes. Include the exact product model and tell us whether you need initial setup, workflow guidance, team training or help after installation. Product-specific details make it easier to route your request to the right support path.
